Refund & Replacement Policy

Refund & Replacement Policy

Effective date: 26 September 2026

Thank you for shopping at GentleArabia, a partner store of Tazah Technologies PTE LTD (Zambeel). We want you to be completely satisfied with your purchase. This policy explains how we handle replacements and refunds. By purchasing on our website, you agree to this policy.

Replacement eligibility

If you receive a product that is incorrect, faulty, broken or damaged, you are eligible for a free replacement.

Timeframe

• We handle all complaints received within 30 days of delivery.

• Replacement requests made within 7 days of delivery are free of charge.

• After 7 days, certain charges apply for a replacement.

How to request a replacement

1. Send a video of the incorrect, faulty or damaged product to our support team on WhatsApp at +971508336442 or by email at gentlearabia@zohomail.com within the timeframe above.

2. Many issues come from how the product is used, so our team may first guide you on fixing it.

3. If the product is confirmed faulty, we will schedule a replacement within 14 working days. Pack the product in its original box with all accessories for the courier to collect, and the courier will deliver your replacement.

If we ask you to send the product back instead, message us on WhatsApp at +971508336442 for return instructions. Send it in its original packing with all accessories. We will ship your replacement free of charge within 5 working days of receiving it.

Change of mind

We do not offer replacements for change of mind.

Refunds

We do not have a refund policy.